Refund policy

About returns and cancellations

If there is a problem with PROPCELL, we will contact you by e-mail regarding exchanges, returns, and refunds.

In that case, we will bear the shipping cost for the return or exchange.

Refunds/returns/exchanges are not possible due to customer circumstances (wrong size, no longer needed, condition worse than expected, very small stains or scratches, dirt after wearing, fraying, color is different than expected ) . In addition, since we handle hand-made products, we do not consider small scratches, frays, stains, etc. as defects. Please check again before purchasing.

Please note that we will not be able to respond to initial defects if we do not hear from you within 7 days after the product arrives.

Please understand this point before purchasing.