Notation based on the Act on Specified Commercial Transactions
PANERO Co., Ltd.
Operation manager name
2-13-1-105 Shimomaruko, Ota-ku, Tokyo 146-0092
Explanation of necessary charges other than product price
Credit card payment fee , consumption tax, shipping fee, convenience store payment fee, bank transfer fee
Product delivery time
Immediate delivery product: Ships within 3 business days after confirming the order (excluding weekends and holidays)
Other products: Shipped within 1-4 weeks after order is confirmed
In the event of a defect on the PROPCELL side, exchanges, returns, and refunds will be handled by e-mail. In that case, we will bear the shipping cost for the return or exchange.
Refunds/returns/exchanges are not possible due to customer circumstances (wrong size, no longer needed, condition worse than expected, very small stains or scratches, dirt after wearing, fraying, color is different than expected ) . In addition, since we handle hand-made products, we do not consider small scratches, frays, stains, etc. as defects. Please check again before purchasing.
Please note that we will not be able to respond to initial defects if we do not hear from you within 7 days after the product arrives.
Please understand this point before purchasing.
It will be displayed on the screen during the purchase process. The price includes tax.
Fees other than products
Shipping fee 800 yen
Convenience store payment, bank transfer fee
・Deferred payment (Payday)
・Various credit cards (VISA, MASTER, AMEX, JCB)
・KOMOJU convenience store payment
・KOMOJU bank transfer
Deadline for returns
Please contact us by email within 7 days from the delivery date.
We will contact you by e-mail regarding exchanges and returns in the event of a defect.
In that case, we will bear the shipping cost for the return or exchange, so please send it by cash on delivery.
This service is not subject to the cooling-off period stipulated in the Act on Specified Commercial Transactions.
Trade name or service name
050-5329-7025 (We do not accept inquiries by phone. For inquiries, please use official LINE or PROPCELL official Instagram DM.)
contact email address
Secondhand dealer license (No. 302222115542)