PANERO Co., Ltd.

Operation manager name

Yuki Amano


2-13-1-105 Shimomaruko, Ota-ku, Tokyo 146-0092

Explanation of necessary charges other than product price

Credit card payment fee , consumption tax, shipping fee, convenience store payment fee, bank transfer fee

Product delivery time

Immediate delivery product: Ships within 3 business days after confirming the order (excluding weekends and holidays)

Other products: Shipped within 1-4 weeks after order is confirmed

About returns/refunds/exchanges/cancellations

In the event of a defect on the PROPCELL side, exchanges, returns, and refunds will be handled by e-mail. In that case, we will bear the shipping cost for the return or exchange.

Refunds/returns/exchanges are not possible due to customer circumstances (wrong size, no longer needed, condition worse than expected, very small stains or scratches, dirt after wearing, fraying, color is different than expected ) . In addition, since we handle hand-made products, we do not consider small scratches, frays, stains, etc. as defects. Please check again before purchasing.

Please note that we will not be able to respond to initial defects if we do not hear from you within 7 days after the product arrives.

Please understand this point before purchasing.

Selling price

 It will be displayed on the screen during the purchase process. The price includes tax.

Fees other than products

Shipping fee 800 yen

Convenience store payment, bank transfer fee

payment method

・Deferred payment (Payday)

・Various credit cards (VISA, MASTER, AMEX, JCB)

・KOMOJU convenience store payment

・KOMOJU bank transfer


Deadline for returns

Please contact us by email within 7 days from the delivery date.

return shipping

We will contact you by e-mail regarding exchanges and returns in the event of a defect.

In that case, we will bear the shipping cost for the return or exchange, so please send it by cash on delivery.

special conditions

About cooling-off

This service is not subject to the cooling-off period stipulated in the Act on Specified Commercial Transactions.

Trade name or service name


telephone number

050-5329-7025 (We do not accept inquiries by phone. For inquiries, please use official LINE or PROPCELL official Instagram DM.)

contact email address



Secondhand dealer license (No. 302222115542)